Like New product is product that we have either used during our incoming screening process or that has been returned from a retail partner. These items have been checked by our QC group to ensure that they meet factory specifications for operation. They may have some slight blemish on a non-primary surface (i.e. on the bottom or inside a battery compartment, but not on the primary control surface) and could also be in non-original packaging, but are otherwise like new. Like-new products purchased from our online store have a 90 day service warranty.