Thank you for choosing Uniden Repair. Our repair process is designed to enhance your experience by making it simple to start your repair order and to get your issue resolved quickly. Important Announcement To better serve you, our customers, Uniden Service Inc. does not repair cordless telephones or two- way radios. Rather than be serviced by a Uniden technician these products will either be replaced under the Uniden Replacement Program (In Warranty Customers) or offered a discounted replacement under the Uniden Loyalty Program (Out of Warranty Customers). Warranty Service In order to have your unit handled under "Warranty" you must provide the following items: Your name, phone number, and shipping address. The serial number and model number of the unit that needs warranty service. A copy of the receipt you received when you purchased the unit that needs warranty service. A credit card, money order, or check to pay for shipping and handling of the replacement unit. **If you do not have a copy of the receipt then we can not verify you as the original retail owner and can not verify the unit as being purchased "new". Therefore your unit will be handled via the “Out of Warranty” service procedure.** Out of Warranty Service In order to have your unit handled "Out of Warranty" you must provide the following items: Your name, phone number, and shipping address. A credit card to pay for shipping & handling and the cost of the replacement unit. Replacement Program The replacement program is designed to better serve Uniden customers by making it simple to start their service repair order and to get their issue resolved quickly. This program is used to handle IN WARRANTY customers by replacing your cordless telephone, accessory handset, or two-way radio without requiring you to send the product to a repair facility. When determining a suitable replacement the program takes into consideration the technology and features of the original model that is in need of warranty service. If the same model is available then it will be used to replace your unit, if the same model is not available then a comparable unit will be used to replace your unit. Your order will be processed when we receive a copy of your receipt either via fax or mail. Uniden Loyalty Program The loyalty program is an easy and quick option to replace your unit. This program is used to handle OUT of WARRANTY customers. This program offers a “Loyalty” discount on the purchase price of a cordless telephone, accessory handset, or two-way radio purchased directly from Uniden. Please call 1-800-297-1023 to start your replacement order or click here to start your replacement order by e-mail. Uniden Customer Service Representatives are available to help you determine which program you qualify for and process your replacement order.

Go Back